Palacio Royale - Would not move me when there were rooms due to loud guest

Not resolved

Then the manager could not find my reservation and had to use my I.D. to check spelling.

I wrote on my booking 3rd floor and he gives me a 2nd floor room. The staff have poor English skills and incomprehensible to listen and understand.

The room was not vacuum. Piece of paper and a dental floss pic was on the floor. I showed pics to the manager and he said the vacuum could not pick it up.

I said, then use your fingers. All was well until neighbors checked in and the walls were thin and you can hear conversations and the TV. I went the lobby and asked to be moved 2 doors over and they would not move me. Manager said they weren't king beds.

I said, yes they were I saw them through the window.

Still he would not move me. I was up to 1 in the morning with the noise.

They did nothing to make it right when I spoke to them at checkout and when I called.

Product or Service Mentioned: Palacio Royale Room.

Reason of review: Unvacuum Would not move me due to loud guest..

Monetary Loss: $65.

Company wrote 0 public responses to the review from Oct 19.

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